Exchange rates vary depending on the branch location, currency availability, and whether you reserve online using Click & Collect or visit directly in person. Customers who place an online Click & Collect reservation benefit from preferential exchange rates. Our exchange rates are updated regularly based on market conditions, generally Monday to Friday.
No. When you place an online reservation, you reserve the currency, not the exchange rate. The estimated amounts shown during checkout are based on the Click & Collect exchange rates available on the day the reservation is placed and are provided for reference only. You will pay the applicable Click & Collect exchange rate available on the day you collect your order.
Yes. A concession fee may apply depending on the pickup location.
• Airport locations: $9.95
• Shopping mall locations: $4.95
ICE Canada Click & Collect allows you to reserve foreign currency online quickly, securely, and conveniently. Customers benefit from preferential online exchange rates and can choose their preferred pickup location across Canada. Your currency will be prepared and ready for collection at your selected branch.
No. Payment is made in person when you collect your order at your selected ICE Canada branch.
Yes. You may cancel your reservation at any time by contacting us by phone or email. No cancellation fees apply.
Orders should generally be placed at least 2 business days in advance, depending on currency availability. Once your order is ready, you will have up to 3 days after your selected collection date to pick it up.
We accept cash and Canadian debit cards at all locations. Credit cards may also be accepted at selected airport branches; however, restrictions and transaction limits may apply.
Please note that credit card purchases for foreign currency may be treated as cash advances by your financial institution, which could result in additional fees.
ICE Canada offers a wide selection of foreign currencies available for purchase and exchange. You can view the complete list of available currencies on our Exchange Rates page.
We purchase most foreign currencies listed on our website; however, banknotes must be valid and currently in circulation.
Damaged, heavily marked, or withdrawn banknotes may be refused at our discretion.
Valid government-issued identification may be required depending on the transaction amount and branch location.
ICE Canada complies with FINTRAC regulations and applicable financial compliance requirements across Canada, including AMF regulations in Québec.
The only authorized method of payment is the Canadian debit card.
No
No, you must place the order at least 4 business days in advance, and you have 3 days to collect your order after your chosen collection date.
Please note that ICE is the currency supplier and AMA is the collection point. For any questions related to this order, please contact ICE :
E-mail: canada.service@icecurrency.com
Phone: 1-833-919-0823
