At ICE Currency Exchange Service we do not collect your information for marketing or unrelated purposes unless you give us clear permission. This is entirely optional.Our commitment to your privacy is guided by four core principles: • Your consent • Necessity • Security • Transparency
1. Directly from You – In Person
We collect personal information when you interact with us face-to-face at one of our ICE
branch locations. This may include:
• Verifying your identity during a transaction
• Asking for your occupation and source of funds (for higher-value transactions)
• Recording information needed to meet our legal and regulatory requirements
We may also collect limited information about third parties, but only when required, such
as if you're completing a transaction on someone else’s behalf.
2. Through Your Use of Our Website
When you visit our website, we may collect technical and browsing-related information
through cookies and tracking technologies, including:
• Preferred language or location settings
• IP address and browser type
• Device type or operating system
• Pages viewed and time spent on our site
This data helps us improve website performance and usability but is not used to identify
you personally unless you voluntarily provide your details (e.g., via a form).
We may use your personal information for the following reasons:
1. To Identify You
• To verify your identity before completing a currency exchange
• To confirm that your personal information (such as name or ID) is current and
accurate
• To apply any identification requirements under Anti-Money Laundering
(AML) regulations
2. To Provide You with Our Services
• To process your currency exchange transaction
• To confirm transaction details, including through our Click & Collect service
• To ensure proper documentation when transaction amounts reach certain
regulatory thresholds (e.g., $3,000 CAD or more)
• To contact you if additional information is needed for compliance purposes
3. To Meet Our Legal and Regulatory Obligations
• To prevent money laundering, terrorist financing, fraud, or other financial
crimes
• To report or flag certain transactions to the proper authorities as required by
law
• To maintain records in accordance with Canadian and U.S. regulations
• To support regulatory audits or government investigations when required
• To confirm information such as your occupation or source of funds (if
applicable)
We do not sell your personal information—ever.
However, we may disclose your information:
• To government authorities or law enforcement (e.g., FINTRAC, IRS) if required
under AML or tax laws
• To external auditors or compliance partners (e.g., for regulatory reviews)
under strict confidentiality
• To third-party service providers (e.g., IT support or secure storage vendors),
but only those under contract with ICE and bound by privacy obligations
Any service providers we work with must meet our high standards for data protection and
confidentiality
Who Has Access to Your Information?
Access to your personal information is restricted to:
• ICE employees and compliance staff who need the information to perform their duties
• Authorized IT and administrative support teams, where required for system security and maintenance
• Government agencies, law enforcement, or regulators, but only when we are legally required to report or cooperate
All ICE employees are trained on privacy and confidentiality, and only those with a valid reason can access your data.
Please be advised that ICE complies with all of Canada's Anti-Money Laundering Rules Regulations. As a result, you may be required to provide certain information depending on the amount of your transaction. Also, in order to reinforce controls, our information system might also randomly ask certain information for any given transaction amount.
All collected data is kept on file for 6 years as per Canada's Anti-Money Laundering rules and regulations and handled under the control of the Freedom of Information and Protection of Privacy Act. We have implemented measures ensuring that ICE can only disclose specific information as described in the Act, only to police and specific enforcement and national security agencies, and only when established legal thresholds are met.
In the event that we have links to other websites on our site, we do not accept any responsibility for their data policies, procedures or the contents of their site.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use our site during future visits. In the event that you have set up your computer to reject cookies, you may still be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know by emailing us at info@ice-canada.ca.
At ICE Currency Exchange, we take the protection of your personal information seriously. Whether it's your name, ID, or transaction details, we apply rigorous security measures to make sure it stays private and secure.
We use a combination of physical, technological, and administrative controls to protect your personal information
We keep your personal information only as long as necessary to meet:
• Legal and regulatory retention requirements (e.g., AML laws)
• Internal audit, tax, and reporting obligations Even after your transaction is completed, we may need to retain your records for a number of years, as required by law
When information is no longer needed, we ensure it is disposed of safely and permanently. This may involve:
• Secure shredding of paper documents
• Permanent deletion or de-identification of digital files
• Using certified vendors for data destruction, where applicable These practices follow industry best standards to prevent unauthorized access or recovery of the information.
If you are a resident of Quebec and your personal information is collected as part of a transaction or interaction that occurs entirely within Quebec, Law 25 applies in full. This means:
• You have enhanced rights over your data, including access, portability, and erasure.
• Your consent must be clear and specific, and cannot be assumed.
• Your personal data is stored, used, and disposed of according to strict retention and destruction rules.
• You can request details on any automated decision-making that may apply to you.
• If there’s ever a data breach involving your information, we will notify you and the regulator (CAI) if there is a risk of harm.
For questions or to exercise your privacy rights, please contact our Privacy Office: privacy.canada@icecurrency.com
Yes. You have the right to:
• Access the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Update your details if your personal situation changes (e.g., name or occupation)
To make a request, simply contact our Privacy Office at privacy.canada@icecurrency.com
Please include:
• Your full name and contact details
• A clear description of the information you're requesting or want to correct
• Any relevant context to help us identify your records We may need to verify your identity before proceeding. In rare cases, we may apply a reasonable fee (e.g., for printing or mailing), and if so, we’ll inform you in advance.
Any phone calls made to us may be monitored and recorded for training and other lawful purposes.
Any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements.
We welcome any comments, queries and requests relating to our use of your information. Such comments should be addressed to us at: info@ice-canada.ca.
