Frequently Asked Questions

FAQ - Click & Collect

Why should I pre-order my foreign currency with ICE's Click & Collect?

Our secure and simple online service will save you time and money. All Click & Collect customers benefit from preferred rates and no service charges. Reserve the currencies you want, all from the comfort of your home or office. You will have peace of mind knowing your currencies will be available when you need them and where you need them.

Do I have to pay for my order online? 

No. When using Click & Collect, simply select your currency, the amount required and where you need to pick them up. You will only pay at the location when you collect your order. 

What exchange rate do I pay for my Click & Collect order? 

Your Click & Collect order entitles you to our online rate which is better than our regular counter rates. You will pay the Click & Collect rate on the day of your pick-up. We update our rates daily to reflect current market rate fluctuations. Please note that our online rates usually change around 10AM EST. 

Is the rate shown on my confirmation order exactly how much I will have to pay for my currency? 

The total amounts shown on your Confirmation Order are based on the Click & Collect rates of the day, on the day you placed your order, and are indicative only. Since you can place your order from 24 hours up to a year in advance, the rates shown on your confirmation are estimates only. You'll pay the Click & Collect rate of the day, on the day you pick up your order. You are always guaranteed to get the best ICE exchange rate by using Click & Collect.

Do you charge a commission or service charge?

We waive all regular service charges and fees for Click&Collect customers.

Can I be guaranteed my order will be ready in 24 hours?

We make every attempt to ensure that the currencies you order will be available to you on your requested date of pick up. If we have any problems getting your order to the requested ICE location on time, we will contact you to discuss alternatives.

What methods of payment can I use to pay for my Click & Collect order? 

We only accept cash or debit payments for all Click & Collect orders.

Do you accept all debit cards? 

All Canadian debit cards are accepted. If you are planning to travel to Canada, you should bring your local currency cash to exchange it for CAD using our C&C service to get the best rate, no fees. 

Do you accept all banknotes?

We purchase all currencies listed on our website. However, we only accept current circulating banknotes. Please be aware that damaged banknotes might be refused. It is always subject to our discretion.

Should I bring my IDs? 

We recommend you bring some valid IDs at the moment of the transaction. Depending where and how much you exchange, we might need them as we operate under FINTRAC and the AMF in Quebec. 

FAQ - Payline by ICE

Are my funds secure with Payline by ICE?

Client funds are held in accounts with major financial institutions. A number of Credit Unions and Financial Institutions place their trust in Payline by ICE by referring or outsourcing their foreign exchange and international payment requirements to us.

A business such as ours is heavily reliant on our reputation for service and delivering upon expectations.  We would not retain our clients and continue to grow if we weren’t able to meet or exceed these expectations.

Is my information safe with Payline by ICE?

We have the latest in encryption and security systems. All data is encrypted using SSL 128-bit processes, carried on secure lines and stored off site on secure servers. Your details are safe and cannot be viewed by an unauthorized party. Please see our Privacy Policy for more details.

How do I register for an account?

Through this website, you’ll be able to answer a few quick questions about the type of account you wish to register for and, based on those answers, you’ll receive the registration form tailored to your needs.  The form has been designed to auto-populate repetitive fields to make it more convenient, and it can be saved and/or printed out.

For individual accounts, the completion of the forms should take only a few moments.  For corporate accounts, the completion of forms and gathering of documents should, in most instances, be no more than a 30 minute investment.

There is no cost to register for an account with Payline by ICE.

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