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Frequently Asked Questions

FAQ - Click & Collect

Why should I pre-order my foreign currency with ICE's Click & Collect?

Our secure, easy-to-use online system will save you time and money. All Click & Collect customers benefit from preferred rates and no service charges or fees. Select from more than 25 major and exotic currencies online, all from the comfort of your own home or office. And, you'll have peace of mind knowing your currencies will be available when you need them.

Do I have to pay for my order online? 

?No. When using Click & Collect simply select your currencies, quantities and from which one of our locations you want to pick up your order. Tell us when you prefer to pick up and we'll have your Click & Collect order waiting for you

What exchange rate do I pay for my Click & Collect order? 

Your Click & Collect order entitles you to our best rates, better than our regular counter rates. You’ll pay the Click & Collect rate on the day of your pick-up. We update our rates daily to reflect current market rate fluctuations. Check the Click & Collect rate of the day any time at Daily Exchange Rates

Is the rate shown on my confirmation order exactly how much I will have to pay for my currency? 

The total amounts shown on your Confirmation Order are based on the Click & Collect rates of the day, on the day you placed your order, and are indicative only. Since you can place your order from 24 hours up to a year in advance, the rates shown on your confirmation are estimates only. You'll pay the Click & Collect rate of the day, on the day you pick up your order. You are always guaranteed to get the best ICE exchange rate by using Click & Collect.

Do you charge a commission or service charge?

We waive all regular service charges and fees for Click + Collect customers.

What is your Free, Currency Buy-Back offer?

We know that sometimes it's hard to know exactly how much foreign currency to purchase. Our Currency Buy-Back service gives you peace of mind and is commission free for Click & Collect customers.

If you have foreign money left over when you return, we will exchange it back at the prevailing Buy-Back rate of the day. Simply take your unspent currency (bank notes only) and original ICE sales receipt to any one of our locations in Canada.

This offer is available to every Click & Collect customer and with no time limit.

Can I be guaranteed my order will be ready in 24 hours?

We make every attempt to ensure that the currencies you order will be available to you on your requested date of pick up. If we have any problems getting your order to the requested ICE location on time, we will contact you to discuss alternatives.

What methods of payment can I use to pay for my Click & Collect order? 

We accept cash or debit payments for all Click & Collect orders.

What if I don't see the currency I need on your list of choices? 

We carry over 75 currencies in different combinations at various ICE locations across the country. If you don’t see the currency you're looking for on our list of Click & Collect choices, give our Currency Concierge Team a call or send us an email. Chances are we have or can get you what you need.

FAQ - Payline by ICE

Are my funds secure with Payline by ICE?

Client funds are held in accounts with major financial institutions. A number of Credit Unions and Financial Institutions place their trust in Payline by ICE by referring or outsourcing their foreign exchange and international payment requirements to us.

A business such as ours is heavily reliant on our reputation for service and delivering upon expectations.  We would not retain our clients and continue to grow if we weren’t able to meet or exceed these expectations.

Is my information safe with Payline by ICE?

We have the latest in encryption and security systems. All data is encrypted using SSL 128-bit processes, carried on secure lines and stored off site on secure servers. Your details are safe and cannot be viewed by an unauthorized party. Please see our Privacy Policy for more details.

How do I register for an account?

Through this website, you’ll be able to answer a few quick questions about the type of account you wish to register for and, based on those answers, you’ll receive the registration form tailored to your needs.  The form has been designed to auto-populate repetitive fields to make it more convenient, and it can be saved and/or printed out.

For individual accounts, the completion of the forms should take only a few moments.  For corporate accounts, the completion of forms and gathering of documents should, in most instances, be no more than a 30 minute investment.

There is no cost to register for an account with Payline by ICE.

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